About Us

Man with short dark hair, beard, wearing blue polo shirt and khaki pants, sitting on beige couch smiling in an office or living room with wooden paneling, framed pictures, and a wooden door in the background.

About Me

Hello, my name is John Stacy, and I’m a Licensed Professional Counselor and Certified Addiction Counselor based in Norfolk, Virginia. I’ve been practicing since 2012 and bring over a decade of experience helping individuals navigate some of life’s most difficult challenges.

In 2023, I opened Redefine Therapy, LLC with a simple but powerful mission: to offer the kind of compassionate, personalized care I would want for myself or my loved ones. I live by our motto “Redefine self, Redefine expectations.” To me, it’s about uncovering the parts of you that have always been there, waiting to be seen, supported, and empowered. When we begin to see ourselves in a new light, we naturally start to shift what we expect from life, relationships, and even ourselves. Healing often starts with that internal redefinition because when you change how you see yourself, everything else starts to change too.

My approach is grounded in respect, empathy, and authenticity. As I often tell my clients, “Everyone needs support at some point—this just happens to be your time, and that’s perfectly normal.”

I truly believe that while life can be unfair and incredibly difficult, the strength and resilience I’ve witnessed in others has shown me that people are capable of overcoming even the most overwhelming obstacles. It’s an honor to walk alongside my clients as they redefine what healing looks like for them.

Contact Us
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About Redefine Therapy

At Redefine Therapy, LLC, we believe that therapy should be a place where you feel seen, heard, and supported without judgment. Our practice is committed to helping individuals work through life’s challenges—whether that’s related to mental health, trauma, addiction, or simply feeling stuck.

Founded in 2023 by John Stacy, LPC and Certified Addiction Counselor, Redefine Therapy was built on the belief that everyone deserves access to care that is both compassionate and practical. Our philosophy is rooted in respect for each person’s unique story and strengths.

We know that healing isn’t one-size-fits-all. That’s why we take a personalized approach, meeting you where you are and working collaboratively toward meaningful growth. Whether you’re navigating personal struggles or seeking to break patterns that no longer serve you, Redefine Therapy is here to help you move forward on your terms.

Our Services

Frequently Asked Questions

  • Do you accept insurance?
    Yes. If you use insurance, your out-of-pocket cost will depend on your individual plan and benefits.

    What is the self-pay rate?
    Self-pay rates apply to clients who choose not to use insurance and prefer to pay directly for services.

    Licensed Therapist Fees: John Stacy, LPC and Elizabeth (Liz) Wieschhaus, LPC self-pay rates are $160 per 53+ minute session; $200 for the initial assessment. For self-pay clients sliding scale may be an option based on financial need. In-network insurance rates are based on the negotiated contracted rate for sessions.

    Resident In Counseling Fees: Lisa Ellison, MA, Resident in Counseling and Courtney Cooper, MA, Resident in Counseling accept commercial plans for Aetna, Anthem, Cigna, UBH, and Sentara. They're also In-Network with Medicaid plans for Aetna Better Health, Anthem Healthkeepers, Sentara Community Care, and United Healthcare Community. Self-pay rates are $150 per 53+ minute session; $170 for initial assessment.

    Lisa offers couples therapy at a self-pay rate of $160.00 for 75-minute session; $185 for initial Couples assessment for 75-minutes. In-network insurance rates for individual therapy are based on the negotiated contracted rate for sessions with each insurance company.

    The balance is due at the time of service. Co-payments and deductibles, if applicable, will be charged the end of each session to your card on file.  We do require a credit card on file for all clients regardless of insurance status. Please check your benefits prior to appointments to know your responsibility.

    If you need assistance on understanding insurance benefits, please contact our office at (757) 241-6585.

    Additional Fees :

    • There is a $35.00 fee for insufficient funds for returned checks.

    • No-Show/Late Cancellation Fees: This is a reminder of our No-Show Policy and the associated fees for missed appointments. If you are unable to attend a previously scheduled appointment, please notify John, Liz, Courtney, or Lisa by email, phone, or text no later than 24 hours prior to your appointment. Failure to notify us within this timeframe will result in a $75.00 fee for missed appointments.

    • Please be aware that no showing two appointments without notice may lead to the cancellation of your recurring appointments and/or termination of services. We deeply value your time and ask that all participants show the same consideration for ours.

    • Additionally, if you require a phone consultation exceeding 15 minutes, there will be a charge billed in 15-minute increments at the therapy fee rate. However, there is no charge for phone calls related to scheduling or re-scheduling appointments.

  • We currently offer both In-person services at 1216 Granby Street Suite 211, Norfolk, VA. 23510 and Telehealth sessions via a HIPAA compliant online platforms. Please discuss your preferred modality with your therapist at time of booking.

  • If you are a current client, or have an appointment scheduled, contact your therapist directly to reschedule or cancel your session. We can be reached via email, text, or by phone:

    Please note that we do have a 24 hour policy, and cancellations within 24 hours are subject to No Show/Late Cancellation Fee. Failure to communicate with your therapist may prevent future appointments being scheduled.

  • John Stacy, LPC, CSAC is in-network with most commercial insurances:

    • Aetna

    • Anthem

    • Cigna

    • Optima/Sentara Health Plans

    • Optum/UnitedHealthcare

    • Most Medicaid plans

    • Tricare Certified Out of Network

    Liz Wieschhaus, LPC Is in-network status with most commercial insurances.

    • Anthem commerical and medicaid plans

    • Aetna commercial plans

    • Cigna

    • Optima/Sentara Health Plans commercial and medicaid plan

    • Optum/UnitedHealthcare commercial and medicaid plans

    • Tricare Certified Out of Network

    • Virginia Medicaid

    Lisa Ellison, MA, Resident In Counseling and Courtney Cooper, MA, Resident In Counseling accepts commercial plans for Aetna, Anthem, Cigna, Sentara Health Plans, and UBH and several Medicaid-only plans:

    • Aetna

    • Aetna Better Health

    • Anthem BC/BS

    • Cigna

    • Sentara Community Care - Commercial and Medicaid

    • United Healthcare Community - Commercial and Medicaid

    If you are out of network we can provide a superbill that you can submit to your insurance, however Redefine Therapy, LLC cannot guarantee your out-of-network insurance provider will reimburse your claims . We strongly suggest that you call your insurance provider to understand your financial responsibility for your specific plan before starting therapy.

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